Primary Responsibilities

• Serve as the technical post sales and Sustaining project contact as the face of the company for our customer support teams
• Understand the end-to-end process for RFP, NPI, and Manufacturing to better triage customer cases
• Ability to create technical content that can be digested by all audiences
• Ownership of resolution of any customer reported technical issues
• Engage with customers at all levels of their organization
• Project manage resolution of technical issues with cross functional engineering teams
• Lead project post mortems and advocate for continuous improvement
• Be the forward thinking voice of the customer and anticipate their needs
• Lead the overall resolution and control messaging for escalated customer cases
• Document knowledge best practices for reuse throughout the company
• Support the sales teams in identifying account expansion opportunities

What You'll Need

• Bachelor’s Degree or equivalent experience
• Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
• Consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic environment
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Willingness to learn
• Proven problem-solving skills
• Collaborative attitude
• Commitment to customer success
• 5 years of relevant work experience
• Ability to travel up to 25%

Preferred Qualifications

• Knowledge of server and rack hardware design
• Experience working with large Cloud providers and Hyperscalers
• 5 years of Sales Engineering or Technical Project Management experience

Job Type: Full-time

Pay: $100,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Up to 25% travel

Ability to Relocate:

• Fremont, CA 94538: Relocate before starting work (Required)

Work Location: Hybrid remote in Fremont, CA 94538